Viesa Australia Privacy Policy

At Viesa Australia, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our business.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide to us, including:

• Name

• Contact details, including email address and phone number

• Billing and delivery address

• Order and purchase details

• Payment information (processed securely through third-party payment providers)

• Any information you provide when contacting us for support or enquiries

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar tracking technologies

How We Use Your Information

We collect and use your personal information to:

• Process and fulfil your orders

• Arrange delivery of purchased products

• Communicate with you regarding your orders, enquiries, or support requests

• Provide customer service and product assistance

• Improve our website, products, and services

• Meet legal and regulatory obligations

• Send marketing communications where you have provided consent

Payment Information

Payments made through our website are processed securely by third-party payment providers. Viesa Holiday does not store your complete payment card details.
Your payment information is handled in accordance with the privacy policies and security practices of the relevant payment provider.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Shipping and courier providers for order delivery

• Payment processing providers

• Website hosting and ecommerce service providers

• Service providers assisting with website operation, marketing, or customer support

 
We only provide information necessary for these services and do not sell, rent, or trade your personal information to third parties.
 
Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and provide relevant content.

You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.
Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing Your Information

You may request access to the personal information we hold about you or request that we correct inaccurate information.
To make a request, please contact Viesa Holiday using the details provided on our website.

Marketing Communications

If you choose to receive marketing communications from us, we may send you updates, promotions, and product information.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

Third-Party Links

Our website may contain links to third-party websites. Viesa Holiday is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy
 
Viesa Holiday may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or website practices.
Any updates will be published on this page with the revised date.
 
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact the Viesa Holiday team.