Viesa Australia Refund Policy

At Viesa Holiday, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
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Return Eligibility
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To be eligible for a return:

• You must contact us by email within 30 days of receiving your order to request a return.

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition that you received it.

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Unfortunately, we cannot accept returns or issue refunds for products that have been opened, used, installed, or damaged after delivery, unless required under Australian Consumer Law.
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How to Request a Return
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To request a return, please email us at admin@vigiaaustralia.com.au with:

• Your order number

• Your name

• The reason for the return

Our team will provide you with return instructions and the warehouse address.
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Return Shipping
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Customers are responsible for the cost of returning the item to our warehouse.
We recommend using a tracked shipping service, as Viesa Holiday cannot be responsible for items lost or damaged during return transit.
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Refund Processing
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Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
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Damaged, Faulty or Incorrect Items
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If your order arrives damaged, faulty, or you have received the incorrect item, please contact us as soon as possible with your order number and photos of the issue. We will work with you to resolve the matter promptly.
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Australian Consumer Law
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This policy is provided in addition to your rights under the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Where a product has a major fault or fails to meet consumer guarantees, you may be entitled to a repair, replacement, or refund as provided by law.
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Contact Us
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If you have any questions regarding our Refund Policy or wish to request a return, please contact us:
Email: admin@vigiaaustralia.com.au
We aim to respond to all enquiries as quickly as possible.