Viesa Australia Terms & Conditions

Last Updated: August 2026

Welcome to Viesa Holiday. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website.

1. About Us
Viesa Holiday is an Australian business supplying Viesa evaporative cooling systems and related products for motorhomes, campervans, caravans, and recreational vehicles.
Throughout these Terms & Conditions, "we", "our", and "us" refer to Viesa Holiday, and "you" refers to the customer or website user.


All orders placed through our website are subject to acceptance and availability.
We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Correct pricing or product description errors.

• Cancel orders affected by pricing, stock, or technical errors.

If your order is cancelled after payment has been received, a full refund will be issued.

3. Pricing
All prices displayed on our website are in Australian Dollars (AUD).
Prices may change without notice.
While every effort is made to ensure pricing accuracy, we reserve the right to correct any errors. If an incorrect price has been displayed, we will contact you before processing your order.

4. Payment
Payment must be received in full before your order is dispatched.
We accept the payment methods displayed during checkout.
All transactions are processed securely through our authorised payment providers. We do not store your payment details.

5. Shipping
Orders are dispatched from our warehouse in Wagga Wagga, New South Wales.
Estimated delivery times are provided as a guide only and are not guaranteed. Delays caused by shipping carriers, weather events, public holidays, or circumstances beyond our control are not the responsibility of Viesa Holiday.
Risk in the goods passes to you upon delivery.

6. Returns & Refunds
Returns and refunds are subject to our Refund Policy.
Generally, returns are accepted only for unopened and unused products that have been approved by our customer service team.
Products that have been opened, installed, or used cannot be returned unless required under Australian Consumer Law.
Customers are responsible for return shipping costs unless otherwise required by law.

7. Product Information
We make every effort to ensure product descriptions, specifications, images, and information are accurate.
However:

• Colours may vary depending on your device.

• Specifications may change without notice.

• Images are for illustrative purposes only.

You should always ensure the product is suitable for your intended application before purchase.

8. Installation
Unless otherwise stated, customers are responsible for ensuring products are installed correctly.
Improper installation may affect product performance and warranty eligibility.
If you are unsure about installation, we recommend using a qualified installer.

9. Warranty
Manufacturer warranties apply where applicable.
Warranty coverage does not include damage caused by:

• Incorrect installation

• Misuse

• Neglect

• Accidents

• Unauthorised modifications

• Normal wear and tear

Warranty claims may require proof of purchase.

10. Limitation of Liability
To the maximum extent permitted by law, Viesa Holiday shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.
Our liability is limited to the amount paid for the product purchased, except where Australian Consumer Law provides otherwise.
Nothing in these Terms excludes your statutory rights under Australian Consumer Law.

11. Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, videos, and design elements, is the property of Viesa Holiday or its licensors.
You may not reproduce, distribute, modify, or use any website content without our prior written permission.

12. Website Use
You agree not to:

• Use the website for unlawful purposes.

• Interfere with website security or functionality.

• Upload malicious software or harmful code.

• Attempt to gain unauthorised access to our systems.

We reserve the right to restrict or terminate access to users who breach these Terms.

13. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of your information in accordance with that policy.

14. Australian Consumer Law
Nothing in these Terms & Conditions excludes, limits, or modifies any consumer guarantees, rights, or remedies available under the Australian Consumer Law.
Where a product is subject to consumer guarantees, your rights remain protected.

15. Force Majeure
We are not liable for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including natural disasters, transport disruptions, supplier delays, industrial action, government actions, pandemics, or other unforeseen events.

16. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.

18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Viesa Holiday
Email: admin@vigiaaustralia.com.au